7 Days Return & Exchange Policy

We want you to be satisfied with your purchase. Eligible products may be requested for return or exchange within 7 days of delivery, subject to the conditions below and applicable consumer law.

Eligibility

• The return or exchange request must be made within 7 days of delivery.
• The product should be unused, unopened and in its original packaging with labels, seals and accessories intact.
• Proof of purchase or the order number may be required.

Skincare & Hygiene Products

For hygiene and safety reasons, opened, used or unsealed skincare and cosmetic products may not be eligible for return or exchange unless the item is defective, damaged, incorrect, or return is otherwise required by applicable law.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, contact our customer care team within 7 days of delivery. Please provide your order number and clear photos or video of the product and packaging so we can review the issue.

Exchange

Approved exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or refund where appropriate.

Refunds

Once an eligible returned item is received and inspected, an approved refund will be processed using the applicable payment method or another method agreed with customer care. Bank or payment-provider processing times may vary.

Return Shipping

Return shipping responsibility may depend on the reason for the return. Where the item is damaged, defective or incorrect, please contact customer care before sending anything back so return instructions can be provided.

This policy is an editable store template. Please review it against your actual business practices and applicable consumer-protection laws before publication.